Email Improvement Project

Outlook has been Migrated to O365 as of Monday, June 28, 2021

FAQs

• To log into Outlook on the web, go to Outlook.office.com and log in with your campus email address and email password.
  • Accessing Outlook O365 on the Web (pdf)
    
    
• If you are having any issues with your Outlook email account, please contact the Help Desk one of these three ways:
  • Submit a ticket to Service-Now from the link on the right side of the page using your username/password
  • If you can’t log into Service-Now you can send an email from either your work email account or a personal email account to clpccd@service-now.com. Please include the following information:
    
    • Your organization (LPC, CC, CLPCCD)
    • Your username
    •  A detailed description of the issue in the body of the message. 
    • A personal phone number or email address where we can reach you.
  • Call 925-424-1715

Guides for setting up Outlook O365 on a Mobile Device:

• iPhone using Outlook App
• iPhone using Native Phone App
• iPhone MS Outlook Cheatsheet
• Android using Outlook App
• Android using Native Phone App (already had account)
• Android using Native Phone App (new account)
• Android MS Outlook Cheatsheet

Microsoft  O365 Resources
In October 2020, the CLPCC district's Microsoft license was upgraded from level A-1 to A-3. What is Microsoft O365? Office 365 includes: Outlook Email Word Excel PowerPoint Other Office 365 Tools include: OneDrive (cloud file storage and sharing) Forms OneNote Project Teams	Free Training Videos (short) available on Support.Microsoft.com: Outlook on the web Learn more about Outlook on the web OneDrive Word Excel PowerPoint Training Resources: Vision Resource Center (log-in required) Microsoft O365 Basics Video Training   MS Outlook Email Apps for Mobile Devices Information about Outlook for iOS and Android Link to apple app store to download IOS app | Instructions Link to Google Play apps to download Android app | Instructions
TCC - Email Improvement Taskforce Recommendation	Other Free Training Videos (short) available on Support.Microsoft.com: Outlook OneNote

June 24, 2021 - Important Information Regarding This Weekend's Email Migration

We are ready to migrate to the new email system over this weekend, June 26-27.  Please be aware that email may be intermittently unavailable during that time but messages will continue to come in.  In preparation for the migration here a few things to know and how you can assist us with the process:  

1.  Please be patient.  We are moving from a complicated system and we have many users. We’ll be working throughout the weekend. Please report any issues Monday morning on 6/28.  We’ll have extra folks on the Help Desk and work through our tickets as quickly as possible. 

2. Visit the ITS System Status Page for updates at www.clpccd.org > Departments > IT Services Home  > System Status 

3. Please know there are three ways that users can access email: 

a. When we first migrate, the simplest way to access mail will be to log on via the web at the new web address outlook.office.com. Your username and password should be the same. This will be the permanent replacement to the old “Outlook Web App”.   

b. The Outlook client on your desktop *should* automatically redirect you to the new O365 servers. The system may ask you to close the Outlook client and restart.  If you have issues with this please try outlook.office.com to get started and contact the Help Desk. 

c. Many users set up email on their phones or tablets.  With all the makes, models and email apps out there these can be tricky.  The best way to put the new email account on your mobile device is to install the MS Outlook App which is available via the App Store/Google Play. See instructions above.

4. How do I get help?  

a. Submit a ticket through Service Now from the link on the right side of this page using your username/password

b. If you can’t log into Service Now you can send an email from either your work email account or a personal email account to clpccd@service-now.com . Please include the following in your subject line: 

• • Your organization (LPC, CC, CLPCCD)
  • Your username
  •  A detailed description of the issue in the body of the message. 
  • A personal phone number or email address where we can reach you.

c. You can also call 925-424-1715 

5. There are some excellent resources about Outlook 365 available at (please cut and paste the URLs below, and you may want to make them favorites): 

a. https://support.microsoft.com/en-us/office/get-to-know-outlook-on-the-web-3f1a229b-0d60-438f-b515-dd7a28026bc1 

b. https://support.microsoft.com/en-us/office/create-and-send-email-in-outlook-19c32deb-08b6-4f90-a211-02bc5f77f360 

c. https://support.microsoft.com/en-us/office/manage-your-calendar-and-contacts-in-outlook-631a182a-21e0-4e41-8fa2-0d83e55da02d  

Thank you for your patience throughout  this process.

Best,

Bruce

 

Bruce Griffin

Chief Technology Officer